Associate, Core Service - International Client Services(Mandarin/Cantonese or Spanish Required)

Company: Charles Schwab
Location: Orlando
Posted on: May 26, 2025

Job Description:

Position Type: RegularYour opportunityAs a International Client Service Specialist, you will service international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work in a collaborative, fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. We also complete document translation services for internal partners and service clients in foreign language as needed. Evening and overnight shifts will also support our clients within Stock Plan Services. The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their tomorrow." -NOTE: This position is based in Orlando, FL and available for a Hybrid schedule post training. -What you haveRequired Qualifications: - Must be able to read, write, and speak in Mandarin/Cantonese/Spanish. - Series 7 & 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time. - Well-developed and effective communication skills to establish trust and rapport with clients through both verbal and written communication - Available to work in a structured schedule and adhere to assigned schedule including lunch and break time as pre-determined by business need. - Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics. - Willingness and desire to learn in a fast-paced and evolving environment. -Preferred Qualifications: - 2+ years of college study in finance, economics, business administration, or related area; bachelor's degree is preferred. - 2+ year of customer service experience, preferably in financial services; 1+ years of experience working with clients through phone/chats/emails. - Basic to intermediate knowledge of investment products. Ability to explain these complex subjects via the phone. - Ability to quickly identify client needs, demonstrate empathy and compassion in responses, and apply sound judgment when taking action(s) to achieve client objectives via phone/chat/email. - Flexible and able to work on emails/chats/phones as business needs change. - High flexibility in shift times especially early in the morning as business needs. -What's in it for youAt Schwab, we're committed to empowering our employees' personal and professional success. Our flexible work options, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. We offer a competitive benefits package that takes care of the whole you - both today and in the future:

Keywords: Charles Schwab, Ocala , Associate, Core Service - International Client Services(Mandarin/Cantonese or Spanish Required), Other , Orlando, Florida