Service Administrator (Advisor), Heavy/Construction Equipment

Company: Dynamic Equipment Group
Location: Lakeland
Posted on: June 1, 2025

Job Description:

Are you a highly organized, customer-focused professional who thrives in a fast-paced environment? We're looking for a Service Administrator to be the vital link between our customers and our Service Department. If you enjoy keeping operations running smoothly, solving problems, and providing top-tier support, this could be the role for you!
What You'll DoAs a Service Administrator, you'll be a key player in supporting the daily operations of our Service Department. Your responsibilities will span across customer service, job scheduling, work order management, and coordination of shop and field service activities.Key Responsibilities:

• Be the friendly voice our customers hear first-answering calls, assisting with service inquiries, and guiding them through the repair process
• Open and close work orders accurately and efficiently to keep service operations on track
• Assist with planning and scheduling repair jobs and service appointments
• Support pre-delivery and reconditioning processes for new and used equipment
• Work closely with the Service Manager to quote repairs and coordinate labor and parts needs
• Help manage field service logistics and coordinate equipment pickups and deliveries
• Step up as the go-to leader in the shop when the Service Manager is away
  What We're Looking For
  • Strong organizational and communication skills
  • Ability to multitask and adapt in a dynamic environment
  • A problem-solver with a passion for customer service and strong attention to detail
  • Someone who enjoys and thrive in a fast-paced workday
  • Experience in a service department, automotive, or heavy equipment setting a plus
  • Comfortable working both independently and as part of a team Work Environment & Physical Demands
    • Office-based role with regular use of computers and phones
    • Expect occasional interruptions and a need to shift priorities
    • May occasionally lift or move items up to 50 lbs
    • Some outdoor work may be required (walking, bending, crouching, etc. Core Competencies:
      • Excellent customer service and relationship-building
      • Problem-solving and critical thinking
      • Strong verbal and written communication
      • Collaboration and team spirit
      • High level of professionalism and integrity
        Required education and experience
        • High School diploma
        • Compact and heavy equipment experience or two years of mechanical experience as a service technician, heavy equipment industry or similar experience
        • Intermediate computer skills and familiarity with Windows applications
        • Willingness and ability to quickly learn software systems
        • Ability to interpret a variety of instruction either written, oral, diagram or schedule form Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
          Why Join Our Dynamic Team?At Dynamic, we believe in fostering a supportive and inclusive work environment. We offer opportunities for professional growth, ongoing training, and the chance to work with a collaborative and high-performing team.
          • Competitive pay aligned with your experience
          • 3 options of Health Plans to choose from, one heavily subsidized
          • Dental, Vision, Hospital Confinement plan and other voluntary ancillary insurances
          • 100% company paid TeleHealth, Employee Assistance Program, Paid Life Insurance and Short-Term Disability
          • Option to add on Voluntary Life Insurance for self and dependents
          • 401(k) Plan and Health Savings Account, both matched by the company
          • Company paid Holidays and up to 40 hours of your paid time off (PTO) are eligible to be rolled over into the next year
          • Employee uniforms (select departments)
          • Annual tool and boots reimbursements for those in applicable positions Affirmative Action/EEO statement Dynamic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function. Ready to Take the Next Step?If you're looking to grow your career in a fast-paced, customer-focused environment-apply now and become part of the Dynamic team!
            
            
            
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Keywords: Dynamic Equipment Group, Ocala , Service Administrator (Advisor), Heavy/Construction Equipment, Professions , Lakeland, Florida