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Account Representative

Company: All-In Removal
Location: Ocala
Posted on: September 9, 2019

Job Description:

JOB DESCRIPTION   POSITION: Account Representative   COMPANY OVERVIEW: All-In Removal is a rapidly growing horse bedding company with aggressive growth and expansion plans. Our team members are a vital part of our success, both now, and in the future. For that reason, we foster an environment where achievement and personal and professional growth are both expected and significantly rewarded. We offer a friendly work environment with many opportunities for you to put your fingerprint on the success of the company.   JOB OVERVIEW: The Account Representative will report to the Sales Manager for All-In Removal. All-In is searching for an individual who is detailed-oriented, a proactive communicator, and has a notable and verifiable customer relationship track record. The ability to show perseverance and focus, while remaining positive and authentic, is highly desired. A knowledge of the equine industry is preferred, but not required. We offer opportunities for advancement along with a competitive pay and benefits package as well as a collaborative, supportive work environment.     RESPONSIBILITIES AND DUTIES: ?       Manage an assigned list of customer accounts, overseeing everything from account contacts, client requests, and billing and product disputes. ?       Be the first point of contact for dealing with delinquent balances. ?       Assist in identifying potential risks for each account. (credit, competition, errors, etc.) ?       Learn all there is to know about your assigned customers and be willing to visit key accounts periodically to assist in this. ?       Overseeing and managing assigned customers ordering schedule by keeping meticulous notes and setting follow-up calls. ?       When closing a new lead, follow up consistently to ensure client satisfaction; learning your clients and their preferences. ?       Ability to fill in for absent Account Representatives and help Customers you may not be familiar with. ?       Be available to work weekends occasionally. ?       Pass on escalated issues to the Sales Manager for evaluation. ?       Present new or additional All-In Removal product and service information as well as new policies to existing customers. ?       Be willing to make cold calls and be in correspondence (email, text message, etc.) frequently to new or existing leads to meet personal sales targets. ?       Send weekly, succinct updates to Sales Manager on sales activity, assigned (existing) accounts, and possible new leads. ?       Assist in special projects as necessary. ?       Willingness to work special events as well as work remotely, if necessary.   QUALIFICATIONS: ?       Experience in a sales or account representative role. ?       Strong customer service and listening skills. ?       Experience with CRM software, SalesForce experience preferred. ?       Experience with QuickBooks online preferred. ?       Ability to communicate clearly in both written and verbal correspondence with strong negotiation skills. ?       Ability to foster interpersonal communication is critical while also being assertive and confident. ?       Strong organizational and multitasking skills. ?       High stress tolerance. ?       Strong mathematics skills. ?       Ability to retain large amounts of information. ?       Goal-driven with ability to work under pressure. ?       Proficient in Google applications.   DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.   We are an equal opportunity employer that conducts pre-employment background checks and drug testing.

Keywords: All-In Removal, Ocala , Account Representative, Other , Ocala, Florida

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