RTC - Technician Service I

Company: REV Group
Location: Ocala
Posted on: June 12, 2021

Job Description:

RTC - Technician Service I

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Date: Jun 6, 2021

Location: Ocala , FL, US, 34474

Company: REV Group, Inc.

Additional Locations:

Requisition ID: 8441

REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles ("RVs") and luxury buses). REV's brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV's brands pioneered their specialty vehicle product categories and date back more than 50 years.

Job Title: RTC Service Technician - Ocala

Job Grade: Hourly

Date: March 20, 2017

Source of Supervision: Service Manager

Overview: This is a customer support position responsible for repairing and servicing fire-emergency vehicles. In addition, the candidate must be able to solve customer problems and conduct repairs with the utmost level of safety and accuracy while being called upon to perform assembly & light manufacturing tasks. The candidate must have an excellent mechanical skillset and be able to thrive in a dynamic, fast-paced work environment.

Duties and Responsibilities:

• Respond to customer service needs as required.
• Repair fire-emergency apparatus as directed.
• Become proficient in the assembly of light vehicles and ambulance remounts as required.
• Schedule and coordinate repairs and maintenance as required.
• Establish relationships with customers to ensure optimal support in assigned area.
• Quote repairs and maintenance to customers as required.
• Attend trade shows, municipal events, county events and conferences as necessary
• Conduct manufacturer tours and inspections with customers at factory locations

Qualifications:

• Must possess excellent written and oral communication skills.
• Must have experience with customized equipment or product sales.
• Must have a valid driver's license - CDL preferred.
• Must live within assigned geographic territory.
• Must be able to travel within territory and out-of-state when necessary.
• Must be independent and able to be productive in an unsupervised environment.
• Must be able to work hours commensurate with customers in the fire-rescue industry.
• Must have an understanding of accounting principles with understanding of profit and loss.

Education/Experience

• Heavy truck automotive experience preferred.
• Experience in fire-rescue industry preferred or professional sales.
• Experience in service of customized equipment and/or products.
• Experience with automotive diagnostic software
• Experience with automotive multiplex electrical systems helpful

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job:

• The employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms.
• The employee is regularly required to use hand tool, power tools and air tools.
• The employee frequently is required to walk.
• The employee is frequently required to stoop, kneel, or crouch.
• The employee is occasionally required to sit for extended periods of time.
• The employee must occasionally lift and/or move up to 40#'s.
• Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
• Ability to bend, stoop, and squat.
• Ability to work with arms above head.
• Able to read and follow written and verbal instructions.

Work Environment:

• Indoor office occasionally.
• Outdoor workshop environment occasionally.
• Warehouse environment occasionally.
• Production Floor occasionally.
• Work from service vehicle environment occasionally.

Personal Protective Equipment recommended and/or required on production floor:

• Safety glasses.
• Steel toed shoes.
• Earplugs.
• Work gloves.

REV Technical Center provides emergency vehicle solutions, services and parts to help our customers save lives and protect their communities.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

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