OcalaRecruiter Since 2001
the smart solution for Ocala jobs

Medical Device Support

Company: Robert Half
Location: Ocala
Posted on: November 21, 2020

Job Description:

Description Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. We have a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. We foster a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves. The Technical Product Support Associate documents complaints and inquiries on products distributed in North and South America. The role provides first level troubleshooting to end users, distributors and commercial teams via phone, web-based tools and email, including advising customers on the products intended use and addressing specific user issues, while maintaining compliance to medical device and diagnostics post-market surveillance regulations in all activities. Duties and Responsibilities Receive inbound Customer calls and email communications and address in a professional and friendly manner Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records Communicate complaint investigation conclusions to customers through written reports and phone conversations Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company Continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience Develop and maintain areas of expertise in product specialties required for role sharing and expanding knowledge within the Technical Support team Execute applicable Quality System processes Maintain ability to comply with business continuity plan (i.e. Work remotely) Other duties as assigned Key Position Competencies FunctionalTechnical Skills Problem Solving Written Communications Customer Focus Composure Interpersonal Savvy Listening Dealing with Ambiguity Apply today for immediate consideration Requirements Must be able to work 1st Shift or 2nd Shift (Department hours 7am to 8pm) Must demonstrate the application of advanced problem-solving methodologies, is detail-oriented, a critical-thinker, and experienced at investigating and resolving complex issues Must demonstrate an advanced understanding of the principles of good Technical writing Must be computer literate proficient in MS Word, PowerPoint, Excel, and Outlook Must have strong written and verbal communication skills Must be able to take ownership, organize workload and change priorities quickly Must assume responsibility and accountability for daily tasks and highlight any risks to Supervisor Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Ocala , Medical Device Support, Other , Ocala, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Set Your Own Schedule - Shop and Deliver Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Titusville
Posted on: 11/26/2020

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Titusville
Posted on: 11/26/2020

Call Center Reps
Description: Our organization is Expanding quickly and we are looking for several people who are inspired and active self starters to join our business. You are going to be a major part to our success as our Customer (more...)
Company: Logansinc
Location: Port Orange
Posted on: 11/26/2020


Distribution Center Team Member - Full TIme - Located in Hope Mills, NC
Description: Hiring ImmediatleyAs a Freight Handler at Walmart Supply Chain, you will have a critical role in moving product through our Distribution network to the Stores to service our Customers. Your role is critical (more...)
Company: Walmart
Location: Sanford
Posted on: 11/26/2020

Cardiovascular Interventional Technologist - (Cath Lab Tech)
Description: Job Description amp Requirements Cardiovascular Interventional Technologist - Cath Lab Tech StartDate: 12/14/2020Available Shifts: 8 D Pay Rate: 1800.00 - 2200.00 RCIS or ARRT. 2 years of (more...)
Company: Club Staffing
Location: Sanford
Posted on: 11/26/2020

3 Axis CNC Machine Operator
Description: Job Overview TRC STAFFING IS HIRING 3 AXIS CNC OPERATOR FOR IMMEDIATE HIRE IN TITUSVILLE, FL Job Description : TRC Staffing Services is now hiring for 1st shift CNC Machine Operators. Contract (more...)
Company: TRC Staffing Services
Location: Titusville
Posted on: 11/26/2020

Cath Lab Technologist - (Cath Lab Tech)
Description: Job Description amp Requirements Cath Lab Technologist - Cath Lab Tech StartDate: 12/14/2020Available Shifts: 8 D Pay Rate: 1800.00 - 2250.00 RCIS or ARRT. 2 years of experience and 50 mile (more...)
Company: Club Staffing
Location: Sanford
Posted on: 11/26/2020

TransAm Trucking Company Truck Driver Jobs
Description: Job Description New drivers are now eligible for 2,500 in sign-on incentives
Company: Trans Am
Location: Titusville
Posted on: 11/26/2020

Medical Technologist II
Description: Description SHIFT: Nights rotating weekends SCHEDULE: Full-time 4,500 Sign on Bonus Available We are seeking a hospital-based Medical Technologist II like you to join our organization. (more...)
Company: HCA Healthcare
Location: Sanford
Posted on: 11/26/2020

Medical Technologist II PRN
Description: Description SHIFT: PRN SCHEDULE: PRN/Per Diem We are seeking a hospital-based Medical Technologist II like you to join our organization. Integrated Regional Laboratories IRL is a full service (more...)
Company: HCA Healthcare
Location: Sanford
Posted on: 11/26/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Ocala RSS job feeds